Our Service Guarantee
Every job in Bateau Bay is backed by the same service guarantee, whether it's a power point that's stopped working or a Level 2 connection to the Ausgrid network. Here's exactly what we promise.
Fast Response, Every Time
We turn up when we say we will. That means same-day service where availability allows, and 24/7 emergency response for the urgent stuff, a dead switchboard, no power to the whole property, or a burning smell from the meter box. If something changes on our end, we call ahead so you're never left guessing. Fast response isn't a slogan here, it's the first thing customers judge us on, and it's the promise we work hardest to keep.
Clear Pricing Before We Start
Every job gets a free quote and fixed, transparent pricing before any work begins. You'll know the cost upfront, in writing, with no hourly surprises and no shock on the invoice. $0 call-out fees mean getting a quote never costs you anything, even if you decide not to go ahead. This applies across the board, from a straightforward power point install to Level 2 work like service mains repairs and metering upgrades.
Licensed Electricians and Level 2 ASPs
Every technician who turns up is a fully licensed electrician, and our team is Level 2 ASP accredited to work on both the Ausgrid and Endeavour Energy networks. That means we're licensed to handle the general electrical work most homeowners need, switchboards, lighting, power points, safety switches, as well as the Level 2 work most electricians have to sub out, like service mains, private poles and network connections. Electrical Licence #451348C, fully licensed and insured, on every job.
Work Left Safe, to the Wiring Rules
Every job is completed to the AS/NZS 3000 Wiring Rules and left safe before we pack up. That's non-negotiable, whether we're fixing a tripped circuit breaker, upgrading a switchboard, or repairing a sagging service line after a storm. We don't cut corners to save time, and we don't leave a job half-done. If it's not safe, it's not finished.
Done Right the First Time
Rushed work leads to repeat call-outs, and that's not how we operate. Every job is backed by our lifetime labour warranty, so if something isn't right after we've left, we come back and fix it. Combined with fixed pricing and licensed, Level 2 ASP accredited electricians, this is what "done properly the first time" actually looks like in practice.
Backed by 300+ Five-Star Reviews
Local Bateau Bay homeowners have rated us across 300+ five-star reviews, and our service guarantee is a big part of why. Fast response, fixed pricing, licensed work, and a warranty that stands behind it, that's the standard every job is held to.
Have a question about how our service guarantee applies to your job? Call (02) 4093 0555 for a free quote, or get in touch and we'll talk you through it.